When I sign up for a 7am, 10:30 am or 12:30pm tour what does that time mean?
The times you reserved are what we call “water times.” That is the time the tour is scheduled to be on the water. On the full day tour, for example, the tour time, or water time is 7am. However, we have to meet our escort who accompanies us through the secure zone of the dam, by 6:20 am. In order to make this escort meet time, we have to leave from our head office (the last courtesy shuttle stop) by 6:00 am. Some pickups for this tour, especially those on the north end of the Strip or Downtown may be as early as 5:15 am. When you make your reservation and select a pick-up spot, you will receive a message telling you the approximate time for your pick-up. If you have provided us with a cell phone, we will call you or text you the afternoon before the tour to confirm the exact time and pick-up location for your tour. We will also update you on the weather forecast and discuss whether you want to reserve a double or a single kayak. For our overseas guests, if we do not have a working cell number, we will send you an email reminder with your pickup details the night before the tour.